Shipping Terms and Conditions Policy
Thank You for shopping at DUKE Tools Perth® .
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Shipping Terms and Conditions policy.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DUKE Tools Perth® , powered by DUKE Warehouse Perth ABN 25 712 973 196, an online discount warehouse based in Cloverdale, Perth WA 6105, Australia.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to DUKE Tools Perth® , accessible from www.duketools.com.au
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Delivery Address
The delivery address must be an Australian address.
Where Your Order is big and bulky, delivery may not possible to PO Box / LPO, and a physical address should be provided to avoid dispatch and delivery delays.
Shipping Costs
Free Shipping: We offer Free Shipping to all Orders with a total of $99.00 or higher.
Flat Rate Shipping: A $10.00 Flat Rate Shipping Fee applies to Orders with a total value less than $99.00
Dispatch Timeframes
We aim to process and dispatch Your Order within 1-3 business days.
Orders are dispatched from either Our Perth Warehouse or Sydney Warehouse.
Delivery Timeframes
The following timeframes are an estimate only.
| Metro Shipping Areas | Estimated Delivery Timeframe |
| Sydney Metro Areas | 2-3 Days |
| Canberra Metro Areas | 2-3 Days |
| Melbourne Metro Areas | 2-3 Days |
| Brisbane Metro Areas | 2-3 Days |
| Adelaide Metro Areas | 2-4 Days |
| Perth Metro Areas | 3-5 Days |
| Hobart Metro Areas | 3-5 Days |
| Darwin Metro Areas | 4-7 Days |
| Regional Shipping Areas | Estimated Delivery Timeframe |
| New South Wales Regional Areas | 3-5 Days |
| Australian Capital Territory Regional Areas | 3-5 Days |
| Victoria Regional Areas | 3-5 Days |
| Queensland Regional Areas | 5-7 Days |
| South Australia Regional Areas | 3-5 Days |
| Western Australia Regional Areas | 5-10 Days |
| Tasmania Regional Areas | 5-10 Days |
| Northern Territory Regional Areas | 6-10 Days |
| Remote Shipping Areas | Estimated Delivery Timeframe |
| New South Wales Remote Areas | 5-7 Days |
| Australian Capital Territory Remote Areas | 5-7 Days |
| Victoria Remote Areas | 5-7 Days |
| Queensland Remote Areas | 7-14 Days |
| South Australia Remote Areas | 5-7 Days |
| Western Australia Remote Areas | 7-14 Days |
| Tasmania Remote Areas | 7-14 Days |
| Northern Territory Remote Areas | 7-14 Days |
| Islands | 10-30 Days |
Limited Shipping
Limited Shipping applies to some products and these products may not be eligible for shipping to Your preferred destination. If limited shipping applies You will be notified at the checkout.
Shipping of Dangerous Goods
Lithium-ion, Lithium Alloy & Lithium Polymer Cells & Batteries are considered dangerous Goods and must be shipped by road only and may incur additional transit time.
Tracking Your Shipment & Delivery
Tracking details are provided for every Order that is shipped.
Orders with multiple products may be shipped in separate packages and a tracking number will be provided for each package.
Packages may require signature on delivery. For packages that do not require signature on delivery, the Buyer authorises and instructs that if no one is home, Australia Post or our selected courier service may leave the package outside without signature in a safe place. Pickup is not available for Orders.
Delivery Partners
We will provide details of the delivery partner, tracking reference and estimated delay date as soon as available.
Sometimes problems arise that are out of our control such as a delay with delivery of Your Order due to unforeseen events or the actions of a third party. Where an unexpected delay has occurred, we will keep You updated and if You have any queries or concerns, please contact us directly on 08 6249 0671.
Damaged or Faulty Goods due to Shipping
We recommend You immediately inspect the product delivered to You and if You have any queries or concerns, please contact us directly on 08 6249 0671.
Please refer to our Warranty Terms and Conditions for information on returning a product that has a fault or damage. Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.