Australian Owned & Operated
(08) 6249 0671
Australian Owned & Operated
Shipping FAQs
Discover fast, transparent shipping options from Duke Tools Perth’s local team.
Where do you ship?
We deliver Duke Tools Perth products Australia-wide, covering every state and territory, including Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Canberra, Darwin, Newcastle, Geelong, Gold Coast, Cairns, Bunbury, and Alice Springs. From metro hubs to rural and remote areas like Dubbo, Mount Isa, or Tennant Creek, we ensure your reliable tools arrive safely via Australia Post.
What are your shipping options and costs?
Choose the delivery option that suits your needs:
- Free Standard Shipping: For orders over $99.
- Standard Shipping (Parcel Post): $10.95 flat rate for orders under $99.
- Express Shipping (Express Post): $19.95 flat rate.
All orders ship from our Cloverdale, Western Australia warehouse using Australia Post’s trusted services.
How long does delivery take?
We dispatch orders the next business day from our Perth warehouse. Estimated delivery times via Australia Post.
Area | Standard Shipping | Express Shipping |
|---|---|---|
Metro (e.g., Sydney, Melbourne, Perth, Adelaide) | 3–5 business days | 1–3 business days |
Regional (e.g., Toowoomba, Bendigo, Albany) | 4–8 business days | 2–4 business days |
Rural (e.g., Dubbo, Mt Isa, Katherine) | 6–10 business days | 3–5 business days |
Remote (e.g., Broken Hill, Tennant Creek) | 8–16 business days | 4–6 business days |
Note: Times may vary due to courier delays, weather, or peak periods.
Do you ship to PO Boxes, Parcel Lockers, or rural areas?
Yes, we deliver to:
- Residential and business addresses across Australia.
- PO Boxes and Parcel Lockers (except for bulky items).
- Rural and remote locations, including Cairns, Geraldton, and Launceston.
For oversized or dangerous goods (e.g., batteries), a physical address may be required.
Can I pick up my order locally?
As an online-only tool brand, we deliver all orders via Australia Post. Local pick-up is not available, but our fast dispatch from Perth ensures quick delivery to you.
Do you offer tracking for my order?
Yes, both Standard (Parcel Post) and Express (Express Post) include tracking. You’ll receive a tracking number via email once your order is dispatched, so you can follow its journey to Sydney, Canberra, or anywhere else in Australia.
Are there size or weight limits for shipping?
Our parcels comply with Australia Post’s limits: up to 22kg, 105cm length, and 0.25 cubic meters. Costs are based on weight or cubic weight (whichever is greater). For large orders to places like Wollongong or Darwin, contact us at info@duketools.com.au for a tailored quote.
Can I get free shipping on bulk orders?
Orders over $99 qualify for free Standard shipping. For bulk or trade orders to regions like Gold Coast or Hobart, we may offer additional shipping discounts. Email info@duketools.com.au to discuss your needs.
What if my order is delayed or lost?
We strive for timely delivery to Melbourne, Alice Springs, and beyond, but delays may occur due to Australia Post processing or regional factors. If your order is delayed or lost, contact us at info@duketools.com.au, and we’ll resolve it quickly.