DUKE Tools Perth® Powered by Duke Warehouse Perth, Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure (Warranty).
You may make a claim under this clause (Warranty Claim) for material defects and workmanship in the Products within 12 months from the date of purchase (Warranty Period).
In order to make a Warranty Claim during the Warranty Period, you must provide proof of purchase to Duke Warehouse Perth showing the date of purchase of the Products, provide a description of the Products and the price paid for the Products by sending written notice to Duke Warehouse Perth by email at perth@dukewarehouse.com.au.
Where the Warranty Claim is accepted then Duke Warehouse Perth will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.
The Warranty shall be the sole and exclusive warranty granted by Duke Warehouse Perth and shall be the sole and exclusive remedy available to you in addition to other rights and under a law in relation to the Products to which this warranty relates.
All implied warranties including the warranties of merchantability and fitness for use are limited to the Warranty Period.
The Warranty does not apply to any appearance of the supplied Products nor to the additional excluded items set forth below nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.
WARRANTY (SALE OF GOODS)
(a) Duke Warehouse Perth (Seller) warrants that Products purchased from www.offroadgear.com.au (Product) is free from defects in workmanship and materials for a period of 12 Months from the date of purchase.
(b) Subject to clause (c), if the Product fails to operate for any reason within the warranty period and the Product is returned to the place of purchase at the Buyer’s expense, the Seller will repair or replace the unit free of charge.
(c) The warranty referred to in clause 1(a) is subject to the following conditions:
(i) The Product must be returned to the retailer with proof of purchase.
(ii) The Product must not have had its serial number removed, defaced or changed, its casing open, its power cord altered, nor have been tampered with in any other way.
(iii) Failure of the product must not be due to misuse, improper installation, connection to the wrong voltage or other abuse or misuse.
(iv) The Seller will not be responsible for damage or loss caused during shipping.
(v) Apart from any consumer guarantees under chapter 3, part 3-2, division 1 of the Australian Consumer Law and any other statutory consumer guarantees that cannot be contracted out of, all other warranties express or implied and whether arising by virtue of statute or otherwise are excluded.