Returns Policy

Effective Date:  12 September 2025

Important Notice:
The following policies and terms — including our Website Terms and Conditions, Terms of Purchase, Returns Policy, Warranty Terms and Conditions, and Privacy Policy — should be read in conjunction with one another. Together, they form the basis of your relationship with Duke Tools Perth when browsing our website, purchasing products, or contacting us. By using our website or placing an order, you acknowledge and agree to all applicable terms.

Duke Tools Perth
ABN: 25 712 973 196
Website: www.duketools.com.au

1. Change of Mind Returns

Under the Australian Consumer Law (ACL), we are not required to offer refunds or exchanges for change-of-mind purchases (e.g., choosing the wrong item or finding it cheaper elsewhere). As a small business, we generally do not accept such returns but may offer store credit in exceptional circumstances at our discretion. Contact us to discuss options.

We encourage you to:

  • Review product specifications before purchasing.
  • Contact us at info@duketools.com.au with questions before ordering.
  • Ensure the item suits your needs.
2. Damaged or Faulty Goods

We package items securely to minimise transit damage. If your order arrives damaged or is faulty:

  • Visibly Damaged Parcels: Refuse delivery and ask the courier to return it to us, or contact us immediately.
  • Damage Discovered After Delivery: Notify us within 7 days at info@duketools.com.au with your order number, a description, and photos of the issue.

We will assess claims within 5 business days and offer a refund, replacement, or repair per our Warranty Terms and Conditions and ACL guarantees. We recommend freight insurance for high-value orders to cover transit risks.

3. Warranty Returns

Products come with a 12-month warranty for defects in materials or workmanship. For warranty claims:

If approved, we will offer a repair, replacement, or refund. For dangerous goods (e.g., lithium-ion batteries), we will provide safe return instructions.

4. Returns Due to Our Error

If we send the wrong item or an item not as described, contact us within 7 days. We will cover return shipping costs and provide a refund or correct item, per ACL guarantees.

5. Return Shipping Costs

You are responsible for return shipping costs unless the return is due to a fault, damage, or our error (e.g., wrong item). If a claim is approved, we will reimburse reasonable return shipping costs and cover shipping for replacements or repairs. Original shipping charges are non-refundable.

Use a tracked and insured shipping method to:

  • Duke Tools Perth
  • Address: Suite 94, Shop 158, 227 Belmont Avenue, Cloverdale WA 6105

We are not liable for items lost or damaged in transit.

6. Consumer Guarantees

Our goods come with ACL guarantees that cannot be excluded. You are entitled to:

  • A refund or replacement for a major failure.
  • Compensation for reasonably foreseeable loss or damage.
  • Repair or replacement for goods of unacceptable quality (non-major failures).

If you believe an item does not meet ACL guarantees, contact us. You may also contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.

7. Changes to This Policy

We may update this policy. Changes will be posted on this page with an updated effective date, and significant changes will be notified via email or website pop-up.

8. Contact

For questions or returns, contact:

  • Duke Tools Perth
  • Email: info@duketools.com.au
  • Phone: (+61) 08 6249 0671
  • Address: PO Box 94, Cloverdale WA 6985

We aim to respond within 2 business days.